Tag Archives: United Way 2-1-1

A Community-Wide Data-Sharing Holiday

As holiday assistance is underway for many of the social service agencies here in Kansas City, we are reminded of the benefits of community-wide data-sharing offered by MAACLink. 

Christmas Lady

Since MAACLink KC is a shared database, every agency that uses the system is able to see and work with the same information that other agencies in the community are using. This is extremely beneficial especially when agencies are working with limited resources and looking to do the most they can with what they have.  In Kansas City many of the agencies that provide holiday assistance enter those services into MAACLink KC.  Once a client goes to an agency and signs up for holiday assistance, that agency will generally enter it as a service in MAACLink KC.  If that same client goes to another agency the second agency will be able to see the holiday assistance that was provided at the first agency.  The second agency can then use this information to decide whether or not they want to provide additional holiday assistance to that client.

At MAAC we call this method “preventing duplication of services,” and it is one of the great benefits of community-wide data-sharing.  Since MAACLink is a shared database, the entire social service community can see the assistance being provided to each client by any number of other social service providers.  This is helpful not only when qualifying a client for holiday assistance but also in providing more well-rounded case management and other forms of financial assistance that may have restrictions on how often agencies can assist any given household.

If you think your community might be interested in exploring how MAACLink could help you better serve those in need please contact us.  We would love to come and meet with the social service agencies in your area and see how MAACLink can work for you!

If you are in the Kansas City area and looking for Christmas assistance please visit United Way of Greater Kansas City to find your local social service agency.


Updated United Way 2-1-1 Referral Service is Live!

United Way 2-1-1Our partners at the United Way of Greater Kansas City have released an enormous update to their 2-1-1 referral database over the past couple of weeks.  From their site:

United Way 2-1-1 is a free, confidential, 24-hour information and referral service giving you access to resources in your community. You can get information by dialing 2-1-1 or by searching the resource database below!

For people in need of services, from emergency shelter to a food pantry visit to utility or rent assistance, simply dialing 2-1-1 (like 9-1-1 for emergencies) from almost any phone (including cell phones!) in the Kansas City metropolitan area will connect you to a specialist at the United Way’s call center who will guide you to the nearest available resources.  The same database the specialists use can also be searched by anyone through http://uwgkc.bowmansystems.com/ (be sure to use ZIP code filtering; the database includes resources as far away from Kansas City as St. Louis!).

The system also offers users (typically case workers or other agency staff or volunteers performing multiple searches on behalf of clients) the ability to create a profile, save resource groups for your most frequent referrals, view recent activity, and more.  Start here to create a profile.

2-1-1 is a critical service in our community; big thanks to the United Way staff and leadership for all their work in making it even better with this release!