How to Use MAACLink’s Indirect Services

Some agencies using our social service software provide services to clients en masse without capturing all of the universal data elements, including name, social security number, date of birth, and much more, that would be required to create a client profile in MAACLink.  These services could be meals (as in a soup kitchen), support group meetings, health screenings, or many other types of services.

MAACLink provides a way to track these services; it’s under the Home tab (orange arrow in the screenshot below) on the Indirect Services (yellow arrow) screen.  This screen displays an agency’s most recent indirect services in reverse chronological order, and can be navigated with the pagination links at the bottom of the list (purple arrow).

To create an indirect service, first click the Add Services button (green arrow) at the bottom of the Indirect Services screen.

MAACLink social service software - Indirect Services screenshot 1

Indirect Services screenshot 1

Complete the setup screen with the date the service was provided, the provider agency, the fund the service was provided through, the type of service, the units provided (usually the number of clients served), and the value per unit, if desired (if a value is entered, MAACLink will calculate the total value of the indirect service.  Value is an optional data field).  Then click the Save button (pink arrow in the screenshot below).

MAACLink human services software - Indirect Services screenshot 2

Indirect Services screenshot 2

The new service will appear at the top of the list on the Indirect Services screen.

Services added under Indirect Services will show up on one report, the Service Summary report.  Indirect services do not appear on other reports because they are not connected to client profiles.

What services does your agency track under Indirect Services?